Frequently Asked Questions

All questions
All questions
  • Where can you buy an Aircompany ticket?
    You can buy tickets for flights of Severstal Aircompany at the ticket office of Cherepovets airport, in ticket agencies in your city, on third-party search engine sites, or on the official website of the Aircompany. Additional agency fees apply when purchasing tickets from third-party search engine sites and agencies.
  • What is an e-ticket?

    An electronic ticket will save you time both when buying and when flying, it cannot be forgotten or lost, it cannot be stolen.

    When booking an air ticket of Severstal Aircompany and paying for it with a plastic card, an electronic ticket will be issued automatically. You will receive an itinerary receipt to your email address as a confirmation of the ticket issue. Itinerary receipt contains full information about the route, form, details of payment for carriage, conditions of carriage, etc., similar to a paper ticket. We recommend that you take it with you and keep it until the end of the trip.

    Check-in at the airport is carried out on the basis of identity documents (passport for adult passengers and birth certificate for children). The passenger’s personal data must correspond to the data specified in the electronic ticket. At check-in at the airport, the passenger is issued a boarding pass and baggage tags (when checking in baggage under the responsibility of the carrier).

    Duplicate boarding passes will not be issued.

    It is necessary to keep the boarding passes received upon boarding the aircraft until the end of the trip.

  • What information do I need to book a ticket?

    To book, you just need to know:

    1. Full name of the passenger, date of birth

    2. Identity document by which you are going to fly (for children, birth certificate), validity of the document

    3. Email address to which youк ticket will be send

    4.Mobile phone number for notification in case of delay of flight departure

  • What is CVC (CVV) and where can I find it when paying for a flight with a plastic card?

    CVC (CVV) stands for Card Verification Value (Card Validation Code). This is the number printed on the card, the input of which confirms that the person who pays physically owns the card. The introduction of CVC (CVV) was necessary to reduce the risk of buyers. On the cards of the most popular payment systems, CVC is located on the customer’s signature strip and consists of 3 digits. There can also be either the full card number or the last 4 digits of the card number nearby.

  • How is the purchase of an e-ticket confirmed?

    An itinerary receipt is issued as confirmation of the fact of purchasing an electronic ticket. If you bought a ticket on the website, then after paying for the ticket, you will receive an itinerary receipt by e-mail. According to the itinerary receipt, you can always verify the details of your purchase with what you really wanted. Itinerary receipt contains complete information about the route, form and details of payment for transportation. We recommend that you have it with you throughout the trip.

  • What do I need to check in at the airport if I have an e-ticket?

    To check-in at the airport, in any case, you need a passport for adults and a birth certificate for children.
    The itinerary receipt is convenient in that it contains all the flight data, it is recommended to have it at the airport, although this is not necessary for check-in.
    At check-in at the airport, the passenger is issued a boarding pass and baggage tags (when checking in baggage under the responsibility of the carrier). Duplicate boarding passes will not be issued. It is necessary to keep the boarding passes received upon boarding the aircraft until the end of the trip.

  • How can I report to the employer if I am flying on a business trip?

    The documents for the business trip report, according to the letter of the Ministry of Finance of the Russian Federation of 17.07.2007 No. 03-03-06 / 4/99, are: Itinerary receipt of an electronic ticket, and necessarily originals of boarding passes.
    Be careful! Duplicate boarding passes will not be issued, keep the passes you received when boarding the plane until the end of the trip. If, nevertheless, the boarding pass is lost, you can apply for a flight certificate (paid service) “Flight documents” .

  • How much baggage can I take with me for free?

    The baggage allowance is shown on your Itinerary receipt.
    You can also find information about free baggage allowance in the section “Baggage and hand luggage”.
    Payment for excess or oversized baggage is made during check-in at the airport.

  • How much luggage can I take with me on the plane?
    The weight of hand luggage should not exceed 5 kg, with dimensions not exceeding 55x40x20 cm.
  • Lost luggage, what should I do?
    First of all, you must definitely contact the airport employee and find out where the baggage tracing service is located. Fill out a Non-Show or Damage Statement. Already on the basis of the application, all measures will be taken to search for baggage. Leave as many of your contacts as possible.
  • For whom is the "pension" tariff intended?
    A passenger aged 55 and older at the time of the flight and who has a pension certificate can purchase a ticket at the “pension” fare. The number of seats in the tariff is limited.
  • How can a pet be transported on Severstal Aircompany flights?

    With the permission of the Air Company and prior agreement, it is allowed to transport pets in the aircraft cabin. Transportation of animals is carried out for a fee. On the flights of the Aircompany, pets weighing no more than 5 kg (including the weight of the container for transportation) are accepted for carriage in the cabin, the dimensions of the cage are 55 * 40 * 20 cm. Over the indicated weight, pets are transported in the hold as checked baggage. Read more about the transportation of animals on the flights of the Air Company in the section “Pets”

  • Should the animal be transported in a container/carrier?
    When transporting a pet in the aircraft cabin or in the aircraft luggage compartment, it must be placed in a container/carrier (cage) of sufficient size with air access. The bottom of the container/carrier (cage) must be waterproof and covered with absorbent material.
  • What documents for the animal do you need to have with you?
    A passenger traveling with a pet must have and present valid documents (certificates) on the health of the animal issued by the competent authorities in the field of health when registering a passenger ticket. The presence of a certificate of Form No. 1 from a veterinary clinic is required (the shelf life of such a certificate is up to 3 days).
  • Where can I find the timetable?

    Information about the route schedule can be found here

  • Where can I find the cost of the air ticket?

    You can find out the cost of an air ticket in the “buy a ticket” section by filling in the form fields. Or by calling the booking department of Severstal Aviation Company 8 (8202) 675 226, 8 (8202) 646 401. Get ready to tell the employee the direction and date of departure (approximate date range) when you plan to make the flight, as well as inform about the special conditions of carriage of passengers in case of any availability (unaccompanied child / flight with an animal / senior citizen from 55 years old, etc.). Severstal does not provide information on the cost of the flight and on the availability of seats on the flights of third-party Aircompanys.

  • Are there discounts on air tickets for a child from 2 to 12 years old?
    A child from 2 to 12 years old on regular flights of our Aircompany is provided with a discount of 20 to 50%, depending on the destination and the selected fare. Children under 2 years old - the flight is free, in some directions - a 90% discount from the fare of an adult passenger.
  • Why isn't the seat indicated on the ticket?
    Severstal Aircompany’s tickets are sold without specifying seat numbers. The seat number will be shown on your boarding pass at the time of check-in. You can register online on the company's website, or express your wishes for the location during the flight on a certain row, by the window, etc. the airport employee conducting the check-in.
  • What kind of transport can I get to Cherepovets airport?

    Personal transport (you can use the parking ), or taxi. Unfortunately, there is currently no regular bus service with the Cherepovets airport, work is underway in this direction.

  • Why can't I check-in online?

    You can check in for a flight through our website if:
    ∙ you are flying from airports: Cherepovets (except for international flights), Sheremetyevo, Domodedovo, Pulkovo, Petrozavodsk, Arkhangelsk, Kaliningrad, Murmansk, Apatity, Ukhta, Sovetsky, Yekaterinburg, Mineralnye Vody, Sochi, Anapa, Gelendzhik, Simferopol.

    When departing from other airports, online check-in is not available.
    ∙ registration starts no earlier than 24 hours and not later than 4 hours prior to the departure of your flight
    ∙ input your details in the form on-line registration (name, ticket or PNR number, flight number, departure date) correspond to the data in your route — receipts.
    If you are still unable to check in for your flight, please contact us at 8 (8202) 675 211.

  • How long before the departure of the flight does check-in start and end?

    Check-in for regular domestic flights of the Aircompany at the airport opens 1 hour 30 minutes before, except for flights departing from Sheremetyevo Airport — opens 4 hours before the flight departure; for international flights — 2 hours before the flight departure time specified in the itinerary receipt of the electronic ticket.

    Passenger check-in for both domestic and international flights of the Aircompany ends 40 minutes before the flight departure time. Passengers who are late by the end of check-in are not allowed on the flight.

    Departure time on the ticket (itinerary-receipt) is local. Passengers need to arrive at the airport with enough time to complete check-in and go through pre-flight formalities.

  • What services are different between business and economy class flights?

    If you have purchased a ticket at a business class fare, then you will be additionally provided with the following services:
    • Service in the business lounge
    • Improved meals on board the aircraft
    • Seats for business passengers
    • Increased free baggage allowance (depending on the destination)

  • Do you transport unaccompanied children?

    Severstal Aircompany allows unaccompanied children aged from 5 to 12 to fly only after parents or guardians fill in and sign an Application for the Carriage of an Unaccompanied Child, which you can receive at the airport of departure or download on the website in the Children section .
    The flight of unaccompanied children is possible only with a request confirmed by the Aircompany for the carriage of an unaccompanied child.
    The carriage of an unaccompanied child is paid 100% of the fare of an adult passenger. The Aircompany provides the child with a separate seat in the passenger cabin with a free baggage allowance in accordance with the rate established by the rules of the applied fare.

  • I’m 15 years old. Can I fly on my own without my parents?
    Passengers from 12 years old can travel without an accompanying person. The ticket is issued as for a regular passenger, there is no need to take any additional actions.
  • Does Cherepovets airport work at night?
    Cherepovets airport accepts aircraft around the clock, but the main terminal building may be closed at night due to the lack of flights.
  • Where can I sleep at the airport?
    The hotel "Sky Park" is located near the airport. There you will be welcome at any time.
  • Is it allowed to carry alcoholic beverages and in what quantity?

    It is allowed to carry liquids and alcoholic beverages with an alcohol content of not more than 24% by volume on board the aircraft in checked baggage.

    Alcoholic drinks with a content of 24% and up to 70% alcohol by volume are accepted in containers with a capacity of not more than 5 liters, in containers intended for retail trade — not more than 5 liters per passenger.

    Alcoholic drinks over 70% alcohol are not accepted for carriage.

  • Is it possible to combine the free baggage allowance for the following together?

    Yes, at the request of passengers traveling together with the same purpose of travel to the same airport (point) of destination or airport (point) of stop on the same flight (family members, persons traveling together or traveling on a business trip), and upon conclusion such passengers of agreements for the carriage of passengers by air, providing for a free baggage allowance, are allowed to combine the amount of free baggage allowances by weight of each passenger.

    The weight of one piece of combined baggage must not exceed thirty kilograms and is accepted for carriage without additional charge.

  • If I bought a Promo fare ticket (fare code YW, YV), which does not include the free baggage allowance. Can I take luggage with me in addition to carry-on luggage?

    It is possible, but with additional payment. Payment for the 1st and next piece of baggage up to 20 kg will be 2500 rubles. for each piece of baggage. You can get acquainted with the tariffs in the section “Excess baggage”

  • If I bought a ticket at the “Promo” fare (fare code YW, YV) and paid for the 1st piece of baggage up to 20kg. How much will it be necessary to pay if the weight of the luggage turns out to be more than 20 kg?

    If you paid for the service at the rate of 2500 rubles for the 1st piece of baggage up to 20kg, but in fact the piece of baggage weighs more, then:

    o when exceeded in the range from 21-30kg. You will need to pay at the rate for excess weight up to 30kg. — 2000 rubles,

    o if the weight of the baggage is exceeded within the range of 30-50kg. it is necessary to pay at the rate for excess weight from 30 to 50 kg. — 5000 rubles.

    You can get acquainted with the tariffs in the section “Excess baggage”

  • How to transport alcohol?
    Alcohol can only be transported in checked baggage. For one adult passenger, it is allowed to carry up to 5 liters of alcohol with a strength of 24 to 70 degrees when traveling on domestic flights. Alcoholic drinks with an alcohol content of no more than 24% - no restrictions (within the free baggage allowance). Alcohol with a strength of more than 70 degrees is not allowed for carriage. Alcohol may only be transported in its original packaging if there are excise stamps.
  • How to transport a stroller?
    In excess of the established free baggage allowance and free of charge, the passenger has the right to carry a baby stroller, cradle, various restraint systems for transporting a child under 12 years old, which are carried in the luggage compartment and are marked with a baggage tag. Upon prior agreement with the Aircompany and the departure airport, it is allowed to transport a child in a stroller checked in baggage to the aircraft ladder, followed by loading the stroller into the luggage compartment, and receiving the stroller upon arrival from the aircraft. The stroller can be taken into the aircraft cabin, but in this case its dimensions should not exceed the weight and dimensions of hand luggage. If a passenger is flying without a child, the stroller is carried as regular baggage.
  • How to transport a beach umbrella?
    In the luggage compartment - as a separate piece of luggage.
  • How to transport an urn with ashes?
    Urns with the ashes of the dead are drawn up with a sanitary certificate and a certificate that there are no foreign investments in the urns. Sanitary certificates are issued by medical institutions: certificates for export - by enterprises that provide ritual services and produce soldering. Urns with the ashes of the dead must be sealed with wax seals of the institutions that issued the certificates. The transportation of the urn with the ashes can only be carried out in the baggage or cargo compartment of the aircraft. The carriage of urns in the passenger's carry-on baggage is prohibited. We recommend checking in oversized baggage through the counter and notifying about the investment at check-in. For this baggage, a special employee is called and it is not sent by tape, but transferred manually. Transportation is carried out exclusively in a bag or suitcase, while the urn must be tightly packed,
  • How to transport an avalanche backpack?
    A backpack with avalanche rescue equipment is allowed one per passenger, equipped with a pyrotechnic trigger, containing less than 200 mg net explosive of category 1.4S and not more than 250 mg of compressed gas of category 2.2. This backpack must be packed in such a way that the escapement cannot be accidentally activated. Air bags in the backpack should be equipped with pressure relief valves. Allowed for carriage in checked baggage. If your baggage meets the above requirements, then you will receive permission from the Aircompany.
  • How do I transport a TV?
    If the size of the TV does not correspond to the size of hand luggage 55 * 40 * 20, then it must be checked in. To do this, it must be properly packaged and special stickers must be applied at the airport (not at all airports), indicating that the transported cargo must be handled with care. We recommend you check it in through the oversized baggage counter (if available at the airport). It is recommended to transport equipment such as a TV in its original packaging, but if it is not available, you will have to look for another suitable box. When packing the TV, it is necessary to ensure that the equipment is protected from all sides. For example, you can use pieces of foam or plywood that are placed inside the box between the walls. This helps to protect the screen from impacts, although it increases the final weight of the luggage. In any case, care must be taken to ensure that there is enough bubble wrap and foam inside the package, which will help protect fragile equipment from possible damage during transportation.
  • How do I transport weapons?
    Transportation of weapons and ammunition to them as checked baggage is carried out by prior agreement with the Aircompany. To register the carriage of weapons, the passenger must arrive at check-in no later than 1 hour and 40 minutes before its end. In accordance with the requirements of FAP "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees", approved by the order of the Ministry of Transport of the Russian Federation of 28.06.07. No. 82, the passenger is obliged to agree with the Aircompany for the transportation of weapons and / or ammunition.
  • An e-ticket in the "Baggage" column indicates 1KM or 1PC, what does this mean?
    The abbreviation KM or PC (from the English piece concept) denotes the number of seats. And the number in front of this abbreviation is the number of pieces of baggage that you can take with you at the purchased fare.
  • How to transport a regular scooter (not electric)?
    Carriage of a scooter as carry-on luggage: A small folding scooter can be carried as carry-on luggage, provided: - the weight and dimensions of the scooter when folded do not exceed the permitted weight and dimensions of carry-on luggage (up to 8kg and no more than 55 * 40 * 20cm) - a scooter must be in a case (bag). Carrying the scooter as checked baggage: The scooter can be carried as checked baggage. The scooter must be packed, unpacked will not be accepted for transportation. Depending on the terms of the fare at which the ticket was purchased, you may need to pay extra for the "extra baggage" service.
  • How to transport an electric scooter?

    Transportation of the electric scooter is possible as checked baggage, provided that there is no lithium battery in the vehicle.
    The lithium battery removed from the electric scooter is allowed for carriage only in carry-on baggage, provided that the battery capacity does not exceed the established norm — 160 Watt-hours. Mandatory approval of the transportation of an electric scooter is required. An application for approval can be left in the “Non-standard baggage” section