Passengers with disabilities

Before buying a ticket, consult your doctor:

• Whether the flight is permitted from a medical point of view
• Whether any precautions should be taken
• Whether an accompanying person is required in flight

Be sure to inform the Airline about the planned flight of a disabled passenger in one of the following ways:

1. When buying a ticket at the agency or booking department of the Airline inform the booking agent: if you carry a wheelchair (with indication of its type: mechanical or battery, weight, dimensions), if you need assistance in moving around the airport, or other details.
2. When buying a ticket on website www.severstal-avia.ru, fill in and send an application form below for the carriage coordination.

• Wheelchair transportation

  A wheelchair and means of transportation or movement are registered as checked baggage and transported in the baggage compartment of the aircraft. In order to prevent damage to the wheelchair or loss of parts during transportation, it is recommended to hand over the wheelchair, vehicle or moving in the luggage in a packed form.

  Passengers can use a wheelchair with a mechanical drive before boarding the aircraft or put it in their luggage during check-in. Passengers using an electric wheelchair must necessarily place such a wheelchair in their luggage during check-in for the flight. The carriage of an electrically powered wheelchair is carried out in accordance with safety regulations, the battery must be disconnected, the battery terminals are isolated to avoid a short circuit. Passengers using an electrically powered wheelchair are required to have with them instructions, a set of keys, devices for disconnecting the battery terminals of the wheelchair, as well as a protective case-packaging for the battery. The battery must be carried in the cabin of the aircraft. Disconnecting the battery terminals is performed by an accompanying person or an airport employee under the control of the passenger and at his request.

  The battery capacity of the lithium-ion battery of the wheelchair should not exceed 300 watts-hour. A passenger can carry only one spare battery with an energy capacity of no more than 300 Watts-hour or two spare batteries, the energy capacity of each of which does not exceed 160 Watts-hour. Spare batteries must also be carried in the cabin of the aircraft.

  After putting the wheelchair in the luggage, the passenger will be taken to the plane in a wheelchair provided by the airport. The wheelchair is returned to the passenger immediately after exiting the aircraft, or in the baggage claim area — in this case, a passenger with reduced mobility will be taken to the baggage claim area in a wheelchair provided by the airport.

• Check-in and boarding

  We recommend you to arrive at the airport beforehand, no later than 1 hour 20 minutes before the time of departure, and always contact the check-in counter so that our staff could provide you with the necessary assistance.

  The accompanying person, who will take care of the passenger in flight, is checked-in together with the accompanied passenger and provided the seat on board next to the passenger he is accompanying.

  So that we could provide you an opportunity to be seated on board before the commencement of other passengers` embarkation, please, arrive at the gateway no later than the time of the boarding start indicated in your boarding pass.

  Attention!

  The carrier has the right to refuse to transport a passenger if his state of health threatens the safety of the passenger or other people, which is confirmed by medical documents, as well as causes disorder and unavoidable inconvenience to others, and also if an aircraft fails to provide conditions necessary for the passenger transportation. Physically limited or disabled passengers may not be assigned seats in the emergency exit row.

Special service at the airport "Cherepovets"

Requests for the provision of special assistance to passengers at airports and on board an aircraft are forwarded to the airline you are planning to fly with. Therefore, if you need special assistance, be sure to contact your airline directly with a service request at least 48 hours before departure.

Upon arrival at the airport "Cherepovets" you can use a special button to call the airport employee, located to the right of the entrances to the terminals of the airport terminal. If you are already at the airport, you need to contact the information desk (ticket office) located next to the check-in desks to call an employee who will help you.

Parking places for cars of passengers with disabilities and other persons with disabilities at the Cherepovets airport are located in front of the terminal building:

Layout of parking lots and places for walking guide dogs.

Departure

If you have sent an application to the airline in advance for service using the necessary special equipment, you will be provided with escort and assistance at the Cherepovets airport without charging an additional fee:

• when a passenger moves in the terminal building, including the provision of a wheelchair;
• in check-in and baggage registration;
• when going through pre-flight formalities;
• when boarding an aircraft, including, if necessary, using an ambulift as a priority;
• assistance in walking guide dogs.

If you have not contacted the airline and requested assistance directly at the Cherepovets airport, the following services will be provided to you without charging an additional fee:

• meeting at the place of arrival of the passenger and providing assistance when moving around the airport;
• provision of a wheelchair for the passenger to independently move around the airport;
• assistance in walking guide dogs.

You can go through all the stages of the procedures before departure on your own: check-in for the flight, pre-flight procedures, be sure to inform at check-in about the assistance you need when boarding the aircraft.

Arrival

At the request submitted by the passenger when booking and concluding an air carriage agreement (buying an air ticket), the following services are provided without additional charges:

• disembarking a passenger from an aircraft using a wheelchair and (or) ambulift;
• in the absence of accompanying persons - assistance in moving hand luggage carried by the passenger on board the aircraft;
• personal meeting of the passenger upon exiting the aircraft cabin at the airport;
• escort and assistance in moving the passenger in the terminal building.

You can familiarize yourself with the procedure for providing special services at other airports on the official website of the airport from / to which you will be departing / arriving.

Contact Information

For special services, you can contact us through the the feedback on this website.