A wheelchair and means of transportation or movement are registered as checked baggage and transported in the baggage compartment of the aircraft. In order to prevent damage to the wheelchair or loss of parts during transportation, it is recommended to hand over the wheelchair, vehicle or moving in the luggage in a packed form.
Passengers can use a wheelchair with a mechanical drive before boarding the aircraft or put it in their luggage during check-in. Passengers using an electric wheelchair must necessarily place such a wheelchair in their luggage during check-in for the flight. The carriage of an electrically powered wheelchair is carried out in accordance with safety regulations, the battery must be disconnected, the battery terminals are isolated to avoid a short circuit. Passengers using an electrically powered wheelchair are required to have with them instructions, a set of keys, devices for disconnecting the battery terminals of the wheelchair, as well as a protective case-packaging for the battery. The battery must be carried in the cabin of the aircraft. Disconnecting the battery terminals is performed by an accompanying person or an airport employee under the control of the passenger and at his request.
The battery capacity of the lithium-ion battery of the wheelchair should not exceed 300 watts-hour. A passenger can carry only one spare battery with an energy capacity of no more than 300 Watts-hour or two spare batteries, the energy capacity of each of which does not exceed 160 Watts-hour. Spare batteries must also be carried in the cabin of the aircraft.
After putting the wheelchair in the luggage, the passenger will be taken to the plane in a wheelchair provided by the airport. The wheelchair is returned to the passenger immediately after exiting the aircraft, or in the baggage claim area — in this case, a passenger with reduced mobility will be taken to the baggage claim area in a wheelchair provided by the airport.
We recommend you to arrive at the airport beforehand, no later than 1 hour 20 minutes before the time of departure, and always contact the check-in counter so that our staff could provide you with the necessary assistance.
The accompanying person, who will take care of the passenger in flight, is checked-in together with the accompanied passenger and provided the seat on board next to the passenger he is accompanying.
So that we could provide you an opportunity to be seated on board before the commencement of other passengers` embarkation, please, arrive at the gateway no later than the time of the boarding start indicated in your boarding pass.
The carrier has the right to refuse to transport a passenger if his state of health threatens the safety of the passenger or other people, which is confirmed by medical documents, as well as causes disorder and unavoidable inconvenience to others, and also if an aircraft fails to provide conditions necessary for the passenger transportation. Physically limited or disabled passengers may not be assigned seats in the emergency exit row.
Upon arrival at the airport "Cherepovets" you can use a special button to call the airport employee, located to the right of the entrances to the terminals of the airport terminal. If you are already at the airport, you need to contact the information desk (ticket office) located next to the check-in desks to call an employee who will help you.
You can go through all the stages of the procedures before departure on your own: check-in for the flight, pre-flight procedures, be sure to inform at check-in about the assistance you need when boarding the aircraft.
At the request submitted by the passenger when booking and concluding an air carriage agreement (buying an air ticket), the following services are provided without additional charges:
For special services, you can contact us through the the feedback on this website.